First off, we want to apologize to all those who have not been able to buy their tickets at reduced price of 90 € or 120 € through the Ticketmaster website because of the failure caused by the massive demand. As a result of that the first 4000 tickets were sold out in minutes through other sales channels: physical stores, Carrefour, Fnac and Ticketmaster phone as explained in their statement.
That being said, we want to clarify that our intention is none other than to offer a number of tickets at reduced prices to thank you for your continued confidence and support to the festival. Our enthusiasm and effort to make Rock Fest Barcelona a great festival continues to grow day by day thanks to all of you. We believe we are on the right track to achieve that.
Several times we have said that we are happy to receive any constructive criticism which we have noted with the humble and necessary intention of improving . What we can’t tolerate are insults, some of which we know that are thrown by individuals that do not want Rock Fest to become the festival we all want. Again, thanks to all of you who say things with respect and good manners.
We share the opinion that it’s not fair that some of you have been left without the right to buy discounted tickets for logistics, server failures or any other reasons.
As it is impossible to determine who couldn’t buy the tickets due to the Ticketmaster incident cited above, we have decided to return all tickets purchased today at a 120 € and 150 € price.
To those who have purchased tickets in physical shops at a price of 120 € and 150 €, we will give you back the full amount at the same point of sale where tickets have been purchased from tomorrow Thursday, November 26th.
To those that have bought thickets through online and telephone channels at a price of 120 € and 150 €, we will refund the difference in price on the same credit card that was used for the purchase from tomorrow Thursday, November 26th.
To those that have purchased the tickets through the Rockn’Rock website at a price of 140 € and 170 €, we will refund the difference in price on the same credit card that was used for the purchase from tomorrow Thursday, 26 November.
And from tomorrow, Thursday, November 26th starting at 10: 00 and through Friday 27th and Saturday 28th there will be a single price of 90 € + ticketing fees through the Ticketmaster store network, Internet, Fnac, Carrefour and Halcón Viajes.
From Sunday 29th and on to will be 150 € + expenses.
Finally, we want to add that in the coming days we will announce new bands for the festival.
Thanks to everyone!