Terms and Conditions

Orders within Spain (including the Balearic Islands, Ceuta and Melilla) will be shipped before 72 hours of purchase. For international orders the delivery time will be between 7 and 10 days. Orders placed on holidays or during the weekend, will be processed the next business day. The packages will be shipped through our transport agency.

The delivery is considered completed when the product is available for the Customer by the carrier and the recipient signs the delivery receipt. It is up to the recipient to verify the products upon receipt and express any legitimate caveats and complaints.

Exchanges and refunds

Refunds are not admitted.

To change your order contact us through ventaonline@rocknrock.com (within 15 days following the date of purchase) and inform us of your reasons to change the product and we will inform you of how to proceed.